Shipping policy

Orders are shipped within 24 hours (excluding weekends and holidays).

If you place your order Monday to Friday before 10 am AEST, it will be dispatched on the same day.

If you've missed the 10 am cut-off time, or in the unlikely event that your order was unable to be dispatched on the same day, rest assured that it will leave our warehouse on the next business day.

For the quickest dispatch, we recommend using our credit card or PayPal payment option. Orders will only be dispatched once we receive your payment. Credit card payments are instant.

 

National Disability Insurance Scheme (NDIS) managed orders require approval through the NDIS portal prior to postage. This may cause a slight delay, but we ensure the customer is kept up to date and items are dispatched as soon as possible.  

For more information on how to get products via your plan from our website Click Here

For more information about the NDIS, Click Here

For urgent orders, we highly recommend contacting our friendly customer service team for assistance via our Contact Us page.

All orders are sent via Australia post or courier. a tracking number will be provided to all customers. In the case of deliveries to New Zealand, USA and other international locations, orders will be forwarded to the local postal service.

Your order will be discreetly packaged and will not include references relating to the product purchased or name of the site purchased from. 

Australian deliveries

Delivery time in business days.

Melbourne & Sydney: 1-2 days 
VIC, NSW, SA, QLD, ACT, TAS: 2-5 days 
WA, NT: 2-7 Days

Regular: 2-7 days - AU$10.00 per order (FREE regular tracked shipping for orders over AU$80.00)

Express: 1-2 days - calculated based on the product weight. Prices calculated at shopping cart and start at $15.00

Some deliveries may take slightly longer than stated, especially those outside metropolitan areas.

If the area is deemed unsafe for delivery, the postal service worker or driver, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

Express shipping option, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

New Zealand, USA and all other countries' customers to this site warrant, understand and agree to the following:

* Customers will be liable for any customs charges, duties or tariffs for their destination country. 
* If customs impounds the goods sent from us, the charges and/or cost of goods will not be refunded. 
* If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

Adult Product Returns Policy

Adult products includes all toys, bondage, novelties.

Is your product faulty? 

Before contacting us, you may like to try some basic troubleshooting tips:

  • If your product is battery operated:

* Ensure you are using the correct batteries 
* Ensure the batteries have been inserted correctly 
* Try new batteries 
* Hold the power button for 3-5 seconds to turn on 
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable.

  • If your product is rechargeable:

* Ensure the product is fully charged
* Ensure the light (if any) is illuminating to show the product is connected to the charger
* Hold the power button for 3-5 seconds to turn on 
* For potential travel lock, if there are multiple buttons, hold them simultaneously for 3-5 seconds to disable. 

If the product is still not working, please contact our friendly customer service team via email or phone.troubleshoot with you. We will provide clear, concise warranty claim instructions tailored to your circumstances.

Visit our Contact Us page for details.

We offer a 30-day warranty period on all adult products.

Your product may also come with a manufacturer's extended warranty.

Please refer to the product listing on our site or the warranty information provided with your product.

Is the product not what you expected?

Changed your mind? Not happy with the results? Is the product unsuitable or not as expected?

Please choose carefully before purchasing as we are unable to accept returns on any adult product for change of mind or dissatisfaction in line with ACCC guidelines.

We value the health and well being of our customers and guarantee that all products purchased are new and shipped directly from the warehouse to you.

We have a commitment to customer service, and will endeavor to provide best practice customer service.

If you would like any product advice, please contact our friendly customer service via email or phone. 

Visit our Contact Us page for details.

All returns must meet the following conditions:

  • Any product that has been used MUST be cleaned thoroughly prior to return due to OHS regulations.

  • All labels are to be still attached to the product

  • Products are to be returned in the original undamaged box (where applicable).

  • The product must not have been worn (except to try on for size). 

  • The product must not be damaged or soiled. 

  • The product must not be altered in any way.

In the event that there is a fault with your product we are happy to replace your item. To arrange this, please contact us with the details of your fault within 7 days.

We will then send you a return courier bag for your item to be returned to our Richmond address, and we will then dispatch a new replacement item to you. A replacement will be provided to the purchaser 3-5 business days depending on item availability. Where a replacement is unavailable Stabilise will contact the customer with alternate options or provide a full refund for the product purchase price. 

You can post your return to: 

Returns
PO Box 662

Richmond, Victoria

3121

Please ensure the following information is included with your return:

  • Your full name

  • Your order/invoice number

  • Reason for returning the product 

  • Your instructions informing us how you would like the issue resolved. 

  • Standard postage fees apply to all returns. 

Please contact us if what your looking for is not in our product list. We can source items for you.

Just fill in the form on the "contact us" page

*STABILISE does not provide medical or health advice please see your local health practitioner.

*Please refer to product manufacturer for all product guarentees and warranties. STABILISE takes no responsibility.

© 2014 by Rhiannon Chipperfield